Zen Passwords · Terms and Conditions
These Terms and Conditions ("Terms") govern your use of the Zen Passwords application ("App") for iPhone, iPad, and Mac, and related materials we make available (for example our website and support communications).
Publisher: ZENPRODUCTS operates Zen Passwords. Our public website is www.zenproducts.ai. For registered business name, address, and jurisdiction of incorporation on file, contact hello@zenproducts.ai.
By downloading, installing, or using the App, you agree to these Terms. If you do not agree, do not use the App.
1. Apple's Standard EULA
Paid features in the App (including Zen Premium subscriptions) are offered through Apple's In-App Purchase system. In addition to these Terms, Apple's Standard End User License Agreement ("Apple Standard EULA") applies between you and Apple as the distributor of the App. Where these Terms and the Apple Standard EULA conflict regarding In-App Purchases, Apple's terms for billing and refunds generally prevail for the purchase relationship with Apple.
2. The service
2.1 What the App does.
Zen Passwords is a password manager and secure vault. You may store items such as website logins, payment cards, identity and document details, bank account fields, Wi-Fi networks, software licenses, secure notes, custom fields, tags, folders, and attachments (for example images), subject to the features and limits described in the App.
2.2 What the App is not.
The App does not provide financial, legal, medical, or professional security advice. You remain responsible for your own security practices, regulatory compliance, and decisions about what to store and how to protect your devices.
2.3 Platforms.
The App is distributed for Apple platforms. Availability, system requirements, and behaviour may depend on the operating system version and device capabilities.
2.4 Changes.
We may modify, suspend, or discontinue features or the App with reasonable notice where practicable. We are not obligated to maintain any specific feature forever.
3. Eligibility and your account
3.1 Age.
You must be old enough under the laws of your country to enter a binding agreement and to use the App. The App is not directed at children under 13. If you are a parent or guardian and believe a child has provided personal information inappropriately, contact us at hello@zenproducts.ai.
3.2 Apple ID.
Access to the App and to In-App Purchases typically requires an Apple ID. Your relationship with Apple (including iCloud and App Store terms) is separate from these Terms.
4. Your responsibilities
4.1 Master password and recovery.
You choose a master password (or equivalent) that protects your vault. You are solely responsible for its strength, secrecy, and safekeeping. If you lose your master password, we cannot recover your encrypted data. That limitation is a consequence of the encryption design, not a policy choice.
4.2 Device and environment.
You are responsible for physical security of your devices, OS updates, malware risk, and who can use biometrics or your device passcode. Optional Face ID, Touch ID, or Optic ID quick unlock uses Apple's Keychain and Local Authentication. Anyone who can unlock your device or satisfy biometric checks when the App is unlocked may access the vault.
4.3 Backups and exports.
You are responsible for maintaining backups of information you care about, using encrypted exports, optional in-App backup features, iCloud behaviour under your Apple ID, or other means you trust.
4.4 Imports.
If you import data from files or other apps, you represent that you have the right to import that data and that doing so complies with laws that apply to you. We are not responsible for third-party export formats or the accuracy of imported data.
4.5 Lawful use.
You agree not to use the App for unlawful purposes, to violate others' rights, or to attempt to reverse engineer the App beyond what applicable law expressly permits.
5. Subscriptions, free tier, and Zen Premium
5.1 Free tier.
The App may offer a free tier with a limit on how many items can remain active (non-archived) at once while retaining full access. Exact limits, archiving behaviour, and paywall messaging are shown in the App and may change over time.
5.2 Zen Premium.
Zen Premium is an auto-renewing subscription sold via Apple's In-App Purchase system. Apple charges your Apple ID. Pricing, billing cycles, renewal, cancellation, and refunds are governed by Apple's terms and by your device subscription settings (for example Settings → Apple ID → Subscriptions). We do not collect your payment card number for App Store purchases.
5.3 Lapse or cancellation.
If your subscription ends while you have more active items than the free tier allows, the App may require you to archive, delete, or subscribe again to regain full access to excess items, as described in the App. Imports, restores, and merges may be constrained by the same limits.
5.4 Trials and promotions.
Any free trial or promotional pricing is described at purchase time and follows Apple's rules for introductory offers.
5.5 Tax.
Applicable taxes may be shown or collected by Apple according to your region.
6. Encryption, sync, and data location
6.1 On-device encryption.
Vault contents are encrypted on your device using strong cryptography (including AES-GCM style sealing and Argon2id key derivation as described in our marketing and in-App materials). Technical details may evolve with App updates.
6.2 Optional iCloud sync.
If you enable sync and iCloud is available, encrypted vault data may sync through Apple's private CloudKit database associated with your Apple ID. We do not operate cloud servers that hold your vault contents. Sync behaviour, outages, and Apple's handling of CloudKit are subject to Apple's terms and infrastructure.
6.3 Local-only mode.
If CloudKit cannot be used, the App may operate in a local-only mode. You are responsible for understanding the implications for multi-device use and backups.
6.4 Exports and shares.
When you export or share encrypted backup files or use the system share sheet, those files are under your control. Protect them like any highly sensitive material.
7. Third-party services and links
Opening URLs from saved items, using Mail, Safari, Files, or other system interfaces, or integrating with other apps may take you outside the App. Those services have their own terms and privacy policies. We are not responsible for third-party services you choose to use.
8. Intellectual property
8.1 Our rights.
The App, its name, branding, design, and underlying software are protected by intellectual property laws. Except for the limited license to use the App as offered by Apple and these Terms, we grant you no rights.
8.2 Your content.
You retain ownership of data you enter into the App. You grant us no license to use the contents of your vault for marketing or resale. Operational processing on your device (and, if you use iCloud, storage under your Apple ID) is necessary to provide the service.
8.3 Feedback.
If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use that feedback to improve the App and our services, without obligation to you.
9. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
Some jurisdictions do not allow certain disclaimers; in those jurisdictions, disclaimers apply only to the extent permitted.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE PUBLISHER, ITS AFFILIATES, LICENSORS, OR CONTRIBUTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE APP, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THESE TERMS OR THE APP SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US DIRECTLY FOR THE APP OR ZEN PREMIUM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM (EXCLUDING AMOUNTS PAID TO APPLE), OR (B) ONE HUNDRED U.S. DOLLARS (USD $100), IF APPLICABLE LAW PERMITS SUCH A CAP.
Nothing in these Terms excludes or limits liability where the law does not allow exclusion or limitation (for example gross negligence, fraud, or death and personal injury in some jurisdictions).
11. Indemnity
You agree to defend, indemnify, and hold harmless the publisher and its affiliates from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your misuse of the App, your violation of these Terms, or your violation of any third-party rights, to the extent permitted by law.
12. Termination
You may stop using the App at any time by uninstalling it. We may suspend or terminate access if we reasonably believe you have violated these Terms or if required by law. Provisions that by their nature should survive (including Sections 8 through 14) survive termination.
13. Governing law and disputes
13.1 Governing law.
Except where mandatory consumer protection law in your country requires otherwise, these Terms are governed by the laws of the jurisdiction in which ZENPRODUCTS is established, without regard to conflict-of-law rules that would apply another jurisdiction's law. Courts in that jurisdiction have non-exclusive jurisdiction over disputes that the parties cannot resolve informally, where permitted by law, and nothing limits rights you may have to bring proceedings in your country of residence under mandatory law. Email hello@zenproducts.ai for the publisher's current registered jurisdiction and address on file.
13.2 Informal resolution.
Before filing a claim, contact us at hello@zenproducts.ai so we can try to resolve the dispute informally.
13.3 Apple.
Apple is not responsible for addressing claims about the App or about failure to conform to any warranty, except as required under the Apple Standard EULA. Apple has no maintenance or support obligation beyond what Apple elects to provide.
14. General
14.1 Entire agreement.
These Terms, together with the Apple Standard EULA where applicable and our Privacy Policy, constitute the entire agreement between you and us regarding the App.
14.2 Assignment.
We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights without our consent.
14.3 Severability.
If a provision is invalid or unenforceable, the remaining provisions remain in effect.
14.4 No waiver.
Failure to enforce a provision is not a waiver of future enforcement.
14.5 Language.
If we provide a translation, the English version controls in case of conflict, unless local law requires otherwise.
15. Changes to these Terms
We may update these Terms. We will post the updated version on our website (and may show a notice or updated "Last updated" date in the App). Material changes will be indicated where required by law. Continued use of the App after the effective date of changes constitutes acceptance unless applicable law requires a different process.
16. Contact
Email: hello@zenproducts.ai
Subject line suggestion: Zen Passwords · Legal / Terms
You may also use "Contact developer" or equivalent links on the App Store product page where available.
These Terms are provided for informational purposes and do not constitute legal advice. Have qualified counsel review them before publication.